Support Services
- Client-Site Live System Demo/ Demo Kits Available For Customer Training
- Free System Design Assistance: Visio Drawings and Stencils
- Bid-Spec Template
- Free Cost Estimates/ Competition Cost Comparisons
- On-Site Training: From Design Engineering to Sales
- Client-Site Installation Support and Commissioning
- System Troubleshooting and Maintenance Assistance
- On-Site and Client-Site: Installer Certification Training
- Out-Of-Warranty Hardware Repair*
*Please note that any customer who opts not to proceed with an out-of-warranty repair will be charged an Evaluation Fee of $100 to cover inspection costs from our trained support technicians.
End of Support Announcements
EZ TV versions 5.x, 6.x, 7.x
Troubleshooting
Products List: Part # Cross Reference
Z-Distribution FBR
Singlemode Fiber and APC Connectors
Controlling Signal Levels
Z-Distribution REG
Only one Main–Only ONE Red Main Light Per System:
- If Multiple Lights are on:
- Re-plug Electric
- Check Coax Connection
- If Single TV is Bad:
- Check for lights on Z-Distribution REG
- Re-plug Patches
- Change port on corresponding Z-Distribution REG
- Still no lights-replace Z-Distribution REG
- If Multiple TVs are Having Problems in One Area:
- Check status of lights on corresponding Z-Distribution REG: Main/Satellite, Power
- Re-plug electric on corresponding Z-Distribution REG
- Make sure all “Coax Out” ports are terminated
- If Multiple TVs are Having Problems over Several Closets:
- Check fiber link
- Check previous Z-Distribution REG in cascade for lights; Main/Satellite, power, etc.
- If TVs are Out Over Entire Campus or Building or Experience Poor Picture Quality:
- Check Main Unit
- Check service provider feed
Generation 2 "GigaBud" Systems
Due to several components being discontinued, Z-Band can no longer provide service on Generation 2 "GigaBud" systems. If you have a failed Gen 2 unit, please contact the Z-Band office to discuss your support options.