Technical Support Engineer

Z-Band Technologies is recruiting an entry level RF & IP Technical Support Engineer to complement our growing team of engineering professionals.  This role is multifaceted, and you can expect to be involved in technical support including field service, pre/post sales service/support, hardware testing, repair & assembly, quality control, and network support.


Responsibilities

  • Provide technical expertise and support to Z-Band customers, vendors, and business partners via telephone support, emails, webinars, or in person.
  • Assist in generating RF/IP Designs for commercial buildings.
  • Maintains accurate records of all help desk activities using ZOHO CRM.
  • Assist with preparation of information technology manuals and knowledge base documentation.
  • Perform review of marketing documents for technical accuracy and clarity
  • Assist in basic product assembly/builds as needed.
  • Supports training of direct sales team and field representatives on Z-Band RF/IPTV/IP Video product as well as competitive RF/IPTV/IP Video products in the marketplace.
  • Demonstrates the ability to carry on a professional conversation with vendors, partners and customers.
  • Conduct set up and installation of multifunction devices and audiovisual equipment.
  • Assist users in handling and learning desktop applications.
  • Adheres to all Company policies, procedures, and business ethics codes.
  • Ensure that computer hardware and software is updated and maintained properly.
  • Configure and maintain in-office systems for sales demonstrations and product training.
  • Other duties as assigned and required.


Relationships and Roles
Internal / External Cooperation 

  • Maintain professional internal and external relationships that meet Company core values.
  • Proactively establish and maintain effective working team relationships with all support departments.
  • Maintain contact with clients to ensure high levels of client satisfaction.
  • Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.


Job Specifications

  • Minimum Bachelors in Electrical Engineering, Electronic Engineering Technology, Computer Science, IT or equivalent relevant experience.
  • Desired certifications: CompTIA certifications, WCNA, CCNP or OJT equivalent.
  • Excellent technical sales presentation ability and communication skills.
  • Fundamental understanding of network management, data centers, network storage solutions,
  • LAN/WAN/VLAN, structured cabling, enterprise data networking, security, VOIP, Fiber Optics, Cat 5e, Cat 6, 10G, xDSL, multicast/unicast, server O/S would be advantageous.
  • Knowledge of RF test equipment such as Spectrum & Network Analyzers, Field Test Meters would be advantageous.
  • Knowledge of Basic CATV/DOCSIS principals advantageous.
  • Experience in the development and implementation of acceptance test plans in customer lab environment.
  • Able to prioritize, work independently, and to consistently meet commitments, objectives, and deadlines with minimum supervision.
  • Willingness to travel, sometimes on short notice, sometimes extensively.  (North America)
  • Proficient with Microsoft Office Suite.
  • Experience with Customer Relationship Management (CRM) software advantageous.
  • Must be able to lift 25lbs.
  • Must have a valid driver’s license.
  • Must have a valid passport or the ability to acquire.

 

Location: 848-B N. Hanover St., Carlisle, PA 17013
Salary Range: $45-55k
Contact: people@z-band.com 
Attachment: Employment application

Working at Z-Band

Would you like to join a team that solves video distribution system challenges quickly and easily with innovative, ultra-reliable solutions and exceptional industry expertise?

Tell us what you bring to the Z-Band table and how your skills and experience could help us meet the unique needs of our customers. Fill out the below application and email to people@z-band.com.

Employment Application