Careers

Technical Support Engineer

Z-Band Technologies is recruiting an entry level RF & IP Technical Support Engineer to complement our growing team of engineering professionals.  This role is multifaceted, and you can expect to be involved in technical support including field service, pre/post sales service/support, hardware testing, repair & assembly, quality control, and network support.

Responsibilities

• Provide technical expertise and support to Z-Band customers, vendors, and business partners via telephone support, emails, webinars, or in person.
• Assist in generating RF/IP Designs for commercial buildings.
• Maintains accurate records of all help desk activities using ZOHO CRM.
• Assist with preparation of information technology manuals and knowledge base documentation.
• Perform review of marketing documents for technical accuracy and clarity
• Assist in basic product assembly/builds as needed.
• Supports training of direct sales team and field representatives on Z-Band RF/IPTV/IP Video product as well as competitive RF/IPTV/IP Video products in the marketplace.
• Demonstrates the ability to carry on a professional conversation with vendors, partners and customers.
• Conduct set up and installation of multifunction devices and audiovisual equipment.
• Assist users in handling and learning desktop applications.
• Adheres to all Company policies, procedures, and business ethics codes.
• Ensure that computer hardware and software is updated and maintained properly.
• Configure and maintain in-office systems for sales demonstrations and product training.
• Other duties as assigned and required.

Relationships and Roles
Internal / External Cooperation 

• Maintain professional internal and external relationships that meet Company core values.
• Proactively establish and maintain effective working team relationships with all support departments.
• Maintain contact with clients to ensure high levels of client satisfaction.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.

Job Specifications

• Minimum Bachelors in Electrical Engineering, Electronic Engineering Technology, Computer Science, IT or equivalent relevant experience.
• Desired certifications: CompTIA certifications, WCNA, CCNP or OJT equivalent.
• Excellent technical sales presentation ability and communication skills.
• Fundamental understanding of network management, data centers, network storage solutions,
• LAN/WAN/VLAN, structured cabling, enterprise data networking, security, VOIP, Fiber Optics, Cat 5e, Cat 6, 10G, xDSL, multicast/unicast, server O/S would be advantageous.
• Knowledge of RF test equipment such as Spectrum & Network Analyzers, Field Test Meters would be advantageous.
• Knowledge of Basic CATV/DOCSIS principals advantageous.
• Experience in the development and implementation of acceptance test plans in customer lab environment.
• Able to prioritize, work independently, and to consistently meet commitments, objectives, and deadlines with minimum supervision.
• Willingness to travel, sometimes on short notice, sometimes extensively.  (North America)
• Proficient with Microsoft Office Suite.
• Experience with Customer Relationship Management (CRM) software advantageous.
• Must be able to lift 25lbs.
• Must have a valid driver’s license.
• Must have a valid passport or the ability to acquire.