Z-Band Technical Support | Expert Troubleshooting Help

Support Services

Client-Site Live System Demo/ Demo Kits Available For Customer Training
Free System Design Assistance: Visio Drawings and Stencils
Bid-Spec Template
Free Cost Estimates/ Competition Cost Comparisons
On-Site Training: From Design Engineering to Sales
Client-Site Installation Support and Commissioning
System Troubleshooting and Maintenance Assistance
On-Site and Client-Site: Installer Certification Training
Out-Of-Warranty Hardware Repair*

*Please note that any customer who opts not to proceed with an out-of-warranty repair will be charged an Evaluation Fee of $100 to cover inspection costs from our trained support technicians.

End of Support Announcements

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Troubleshooting

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Singlemode Fiber and APC Connectors

Z-Distribution FBR

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Controlling Signal Levels

Z-Distribution FBR

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Z-Distribution REG

Only one Main–Only ONE Red Main Light Per System:

Re-plug Electric
Check Coax Connection

Check for lights on Z-Distribution REG
Re-plug Patches
Change port on corresponding Z-Distribution REG
Still no lights-replace Z-Distribution REG

Check status of lights on corresponding Z-Distribution REG: Main/Satellite, Power
Re-plug electric on corresponding Z-Distribution REG
Make sure all “Coax Out” ports are terminated

Check fiber link
Check previous Z-Distribution REG in cascade for lights; Main/Satellite, power, etc.

Check Main Unit
Check service provider feed

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Generation 2 “GigaBud” Systems

Due to several components being discontinued, Z-Band can no longer provide service on Generation 2 “GigaBud” systems. If you have a failed Gen 2 unit, please contact the Z-Band office to discuss your support options.

Contact Us Today For Industry-Leading Video Solutions

Ready to replace your outdated coax? Z-Band Technologies is your source for ultrareliable, easy-to-use video distribution products and services.

Contact us today to get the conversation started.

(866) 940-5320 Contact Us